You cannot put the blame on DSV TH , we try to offer the warehouse solutions because we want to find the way out for this shipment for reducing DEM & Storage at port , DSV TH is destination country, and also this shipment is DDP, shipper must take full risk for this shipment , not DSV TH. In case you face the same problem, I am sure that if you cannot collect money from consignee , you have to involve the origin station to support how can you release cargo without knowing that you will get the money or not. Even they will remit money to us tomorrow USD10,000.- , we still have a risk for the rest of money.
It is your responsibility to discuss with your customer , I used to face the problem with your country last 2 years, you had never supported us with any solutions at your destination and at the end DSV TH had to responsible for all DEM & Storage at your end with very huge money but the way I work in DSV TH, we try to find solution to all parties because at the end the problem will come to us anyway so we try to minimize all expenses and release the cargoes with less impact to all concerns, actually you should appreciate on our efforts to help you for this case.
I am checking the expenses for storage and demurrage upto 29July because we can bill to you without any argument and also will check from 30Jul till 28Aug for your info then you can discuss internally and negotiate with your customer, I want to confirm to you that DSV TH will not accept all expenses from 29JULy onwards , I already found the solution for warehousing so it is your responsibility to find the solution to get all payments to us.
Hope you understand my point and I am looking forward to hear from you soon,