To demonstrate CBCRBE’s relationship to other branding elements, the current study further includes brand reputation and brand trust. Brand trust is one of the most important characteris- tics of the chain restaurant brand because it increases consumers’ associations with intangible attributes such as taste, reliable hygiene, atmosphere, etc. In the restaurant industry, increased brand trust reduces consumers’ perceived risk when choosing a service (Herrera and Blanco, 2011). With regard to this, reputa- tion is also a valuable intangible asset of a brand (Dolphin, 2004). In the service sector, reputation is particularly important, given the services’ intangible character and the difficulty in evaluating its quality without having experienced it