9 June 2015
Your Style Fashions
Unit 54321
Tai Po Industrial Estate
New Territories
Dear Sirs
Re: Your Complaint
I would like to apologise for the error made by our company in supplying your order number 9857/E dated 9 May 2015.
You ordered 100 size-36 dresses (model no. 134) and our dispatch office sent only 10. This was due to an invoicing mistake.
You also informed us that the colour of the dresses that you did receive was not consistent. You said that the colours of different dresses were slightly different shades of red, some being more of an orange colour. You also said that one of the dresses had two different shades, with the arms being lighter than the skirt.
We have told our clerk be more careful with invoicing. We have also complained to the factory about the colours.
We have dispatched 100 new garments by express courier. They should arrive by Monday, 15 June 2015.
To show our goodwill, we would like to offer you a 20% discount on your next order with us.
We look forward to receiving your further orders, and assure you that they will be filled promptly.
Yours sincerely,
Alice Chee
Alice Chee
The Distributions Manager
9 June 2015 Your Style Fashions Unit 54321 Tai Po Industrial Estate New TerritoriesDear SirsRe: Your ComplaintI would like to apologise for the error made by our company in supplying your order number 9857/E dated 9 May 2015.You ordered 100 size-36 dresses (model no. 134) and our dispatch office sent only 10. This was due to an invoicing mistake.You also informed us that the colour of the dresses that you did receive was not consistent. You said that the colours of different dresses were slightly different shades of red, some being more of an orange colour. You also said that one of the dresses had two different shades, with the arms being lighter than the skirt.We have told our clerk be more careful with invoicing. We have also complained to the factory about the colours.We have dispatched 100 new garments by express courier. They should arrive by Monday, 15 June 2015. To show our goodwill, we would like to offer you a 20% discount on your next order with us.We look forward to receiving your further orders, and assure you that they will be filled promptly.Yours sincerely,Alice CheeAlice CheeThe Distributions Manager
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