Anticipates and responds actively and Sensitively in meeting the needs of internal and external customers. Initiates/participates actively in customer Satisfaction improvement actions.
Less than Acceptable
2. Personal Quality / Accountibility
Demonstrates a commitment to quality in his/her own work, Recognizes that own output is another's input. Competes assignments in an accurate, thorough and timely manner. Produces work that meets standards.
3. Personal Productivity
Organizes and applies time and other resources effectively. Achieves objectives and improves output on a continuing basis.
4. Innovation and change
Generates and implements innovative solutions. Takes sensible risks to achieve goals. Anticipates, steers or adapts to rapidly changing situations as appropriate.
5. Teamwork
Establishes and/or contributes to cooperative and productive interaction in team working situations.
6.Communication
Communicates with clarity, structure and conciseness inboth one to one and group situations. Gears presentations to level of listener or reader
7. Leadership
Motivates and supports staff in the achievement of shared goals, demonstrating authority, integrity and credibility. Leads by example.
8. People Management/Development
Encourages and facilitates self development of staff, in terms of increased effectiveness in current job and further careers prospects. Empowers and gives due recognition for achievement. Appraises own staff in a proper way