Differences in Goods & Services… Intangibility: Because services are performances, or actions rather than objects, they cannot be seen, felt, tasted or touched in the same manner that we can sense tangible goods. Resulting marketing implications: Intangibility presents several marketing challenges: a) Services cannot be inventoried therefore difficult to manage fluctuation of demand, b) Services cannot be easily patented and new service concepts can easily be copied c) Services cannot be easily displayed or communicated to the customers, therefore the quality of the services is difficult to demonstrate. d) Pricing is difficult.