Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications
Assessing customer requirements and ensuring that these are met
Setting customer service standards
Specifying quality requirements of raw materials with suppliers
Investigating and setting standards for quality/health and safety
Ensuring that manufacturing processes comply with standards at both national and international level
Working with operating staff to establish procedures, standards, systems and procedures
Writing management/technical reports and customers’ charters
Determining training needs
Acting as a catalyst for change and improvement in performance/quality
Directing objectives to maximize profitability
Recording, analyzing and distributing statistical information
Monitoring performance
Supervising technical or laboratory staff.