Last month I bought a bike machine for a Christmas present at your shop. I paid it and, following my order, you sent it to my home some days after, just for Christmas Day. I immediately realised that there was something wrong with the bike machine you sent me. It was not the same as the sample in the shop. It is another much more expensive model which is too good for my wishes. The bike machine I bought doesn’t have any training computer, or vibration position as the one you sent me. I called the customer service where you are the director and they said to me that there was not any other bike machine like the one I bought. The best solution was to keep the other best bike you sent me at the same price. I explained them it was not a good solution for me, but they did not want to hear me. They rejected my complaint.