it is important to include 'sense unmaking as well as 'sense making'. Sense-making Theory proposes a relatively disruptive rather than purely cumulative view of how we need to behaviour. It does so by means of its extremely cognitive view of the individual to include chaotic and non-logical as well as and ordered, its inclusion of a wide range of fodder that feeds sense-making and sense unmaking, including hunches, emotions, muddles, etcer as well as formal information sources. As Dervin notes: