Communication skills
This competency means that the sender is able to express his ideas and reflections clearly, make contacts with people quickly and to maintain them, provide feedback, be tolerant to different customs and cultures. Communication competency means that the sender is able to look for, find and transfer different, information, coordinate all inner and outer information that reaches the organization.
How to be a good communicator
• express own reflections and ideas clearly
• develop relationships
• provide feedback (answers, reacts)
• be open to others’ feedback (accept others answer without prejudice, references etc.
• respect attitudes and opinions of others
• be tolerant to different customs and cultures
• Give full attention to people while they are talking to you.
• Encourage other people to talk, and ask appropriate questions.
• Present your ideas so that others are receptive to your point of view.
• Treat people fairly and let others know how you want to be treated.
• Value teamwork and know how to build cooperation and commitment.
• Strive to understand other people and to be empathetic.
• Be able to easily win people’s trust and respect.
• Check to make sure you have understood what other people are trying to communicate.
• Follow through on your commitments.
• Be able to work with people you have difficulties with without becoming negative yourself.
Four keypoints of communication
1. If you want to convince others with a message, convince them that you are a good person and that you know what you are talking about..
2. Use words that your audience will easily understand and remember.
3. Speak direct, in a conversational way for a better communication.
4. Move away from egocentrism
Communication skills is the set of skills that enables a person to convey information so that it is received and understood.
The most important in effective communication is to know the following:
• WHO you are communicating with (it's of great importance to know your audience,
who they are, of what age they are, what they already know, how many people will receive your message, etc.)
• WHAT you are communicating – the communication should be adequate to the subject
• WHY - what the goal of your communicate is, what you want to achieve
• WHEN you will communicate the issue
• HOW you will communicate the issue – think about the method you will choose,.