6. A user calls in to report he has a problem with his telephone extension. What would be the most inappropriate question to ask?
a) Mr. XX, May I know where are you calling from right now?
b) Mr. XX, How are you calling me now?
c) Mr. XX, Is there an alternate number that our support people can reach you?
d) Mr. XX, How do you know your telephone is faulty when you are calling me?