The accelerated growth of diversity in the workforce over the past 20 years has spawned new developments in managing employee relations, making it one of the biggest challenges facing managers. To meet this challenge, managers must improve skills such as active listening, adaptability, and decision-making. These core skills can assist supervisors and managers in tackling difficult issues that may arise within their workforce. However, while the skills mentioned above are key, the two most important skills for managing employee relations are interpersonal communications and conflict management. Interpersonal communications is the foundation for all actions in the workplace and it allows the supervisor or manager an opportunity to build relationships with the overall workgroup without alienating anyone in the work environment. Conflict management can help in resolving employee relations issues quickly and effectively, and can create greater satisfaction with the workgroup.