These are what Drucker calls the right hand of disci- nizations and communities need many eyes. Only by plined thinking and the left hand of openness to sur- working with people who see things differently can we prise. He uses the phrase “being receptive to what be truly open to surprise. comes in over the transom.” This receptivity must start at the top. Yet few organizations are full of senior ex- ecutives who enjoy the unexpected. This is not sur- Change Starts with the Passionate Few prising. After all, who generally gets promoted in Leaders (and teachers) spend too much time trying to organizations? The good problem solvers, people who value predictability and control