The online travel consumer journey is neither linear nor hierarchical: for example, a traveler may find inspiration on a certain website (or, from an “offline” source such as a friend’s recommendation); then start to read about the destination and search for hotels and flights; then return to researching activities, dates, near-by places; compare prices; look for online reviews from friends on the traveler’s preferred social network or a booking website; etc.. And taking into account the reality of today’s “digital natives” (millennial / Gen Y consumers), who were born / raised into a connected, mobile world, it becomes clear why competitors must sharpen their digital agendas.