EXHIBIT 4 Mission Statement Google Inc.
Google’s mission was to organize the world’s information and make it universally accessible and useful. Management believed that the most effective, and ultimately the most profitable, way to accomplish their mission was to put the needs of the users first. They found that offering a high quality user experience led to increased traffic and strong word-of-mouth promotion. Dedication to putting users first was reflected in three key commitment:
• Google will do its best provide the most relevant and useful search result possible. Independent of financial intensives. Its search result would be objective, and the company did not accept payment for search result ranking and inclusion.
• Google will do its best provide the most relevant and useful advertisements should not be an annoying interruption. If any element on a search result page is influenced by payment to the management, it will make it clear to our users.
• Google will never stop working to improve the user experience, its search technology, and other important areas of information organization.
Management believed that their user focus was the foundation of their success to date. They also believed that this focus was critical for the creation of long-term value. Management stated they did not intend to compromise their user focus for short-term economic again
……… SOURCE: Google form 2009 10-K, modified by case author.
EXHIBIT 5 THE PHILOSOPHY :Google Inc. Ten Things We Know To Be True.
1. Focus for the user and all else will follow.
2. It’s best to do one thing really. Really well.
3. Fast is better than slow.
4. Democracy on the web works.
5. You don’t have to be at your desk to need an answer.
6. You can make money without doing evil.
7. There’s always more information out there.
8. The need for information crosses all borders.
9. You can be serious without a suit.
10. Great just isn’t good enough.
………..SOURCE: http:www.google.com/corporate/tenthings.html.accessed October 15.2010