Thank you for working with Booking.com.
We’re writing to you about reservation 333823535 for Jason Ash, check-in date 2015-06-23.
Jason Ash is unhappy and has reached out to us regarding the following issue. Here’s a quick summary:
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When I arrived at this hotel I was told there was some work on going. It was evident itvwas actually extensive renovation on a whole building with grinding, welding and hammering from 0830. The waitresses were sanding down tables in the restraunt while they were serving food.
Really this hotel should not be open to customers while this is going on. A lump of building fell down from workers near the footpath me and my family were walking down to get to the pool. The workers were shocked and shouting at each other. I was mislead by your site because in no way was this fit for customers and I paid full price for the privilidfr of 2 rooms for 3 nights on a noisy building site.
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Please note the guest made this reservation before you notified Booking.com of the renovation so the guest was unaware.
Here at Booking.com we see customer complaints as opportunities to convert dissatisfied customers into happy and loyal guests, and that’s why we’d like to ask you to propose a solution to the guest’s concerns within the next 3 business days.
Please bear in mind that if Booking.com has to refund the guest on your behalf, the incurred costs may be invoiced to your property.
If we can provide any additional assistance in this matter, please feel free to contact us.
We look forward to receiving your reply within the next 3 days.
Thank you for your cooperation.
Kind regards,
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