1.What special charecteristics of tourism and hospitality products is most evident in this article?
Ans : From this article, I think the special characteristics of tourism and services have a variety of forms. Tourism product is intangible products. The service cannot control the behavior. For example, the top three annoying behaviors involve the invasion of personal space: sitting in a seat that’s being kicked, smelling a fellow passenger’s body odor, and sitting behind someone who reclines the seat too far. After all, there’s no way to escape these annoyances when you’re 30,000 feet in the air.
2.How can an airline make sure that their passengers do not experience unsatisfied experiences in flight?
Ans : - If passengers have a problem, We should solve the problem immediately.
- You should give good service make customers satisfied.
- Tell passengers about the rules of our airline.
- The service has to do with the heart to the customer.