here's the lowdown of my 4 nights at the I Residence. GOOD: - Staff (most of them anyway) - Location a few steps away from Chong Nongsi BTS Station - Delicious breakfast (though not much variety) - Clean, huge room with super cold aircon (Premier Deluxe) - Fast and thorough housekeeping BAD: - Wanted to downgrade me from Premier Deluxe to Deluxe because my room was not ready (DOWNGRADE?? which hotel downgrades a guest?? Of course I said no and had to wait about 30 minutes in all for my room. - Water pressure was pathetic. - wifi not too fast and have to log in each time you re-enter the room. By the third day it was hardly working so I gave up and used my Thai SIM card instead. - Room keys (given 2) do not always work. Had to trudge down to the reception to change them. - I only realised that I had forgotten to get my 1,000Baht deposit back after I got home. Why didnt the lady at the reception refund it automatically? It's not like I rushed off immediately after checking out... I was sitting in the reception waiting for the taxi. I have written to them and am waiting for a reply. Not holding my breath though.