Wawa and Penske’s relationship began in 1998 when Penske began transporting donuts for Wawa. At that time,
Penske used a fleet of box trucks to service each Wawa store.
In 2007, Wawa began looking at possible vendors to support a new initiative called Fresh Channel. The Fresh Channel
distribution network was intended to streamline the shipments of fresh food and commissary products that were
going to each of Wawa’s stores. At the time, several different vendors had trucks going in to the stores at different
times to drop off products. Penske was ultimately chosen as a partner through a Request for Proposal (RFP) process
that considered multiple companies.
Wawa’s decision to partner with Penske necessitated changes on the part of Penske’s trucks. While box trucks had
worked previously for doughnut deliveries, the new routes required the use of tractor-trailers. This presented a
challenge for Penske, as its current team of drivers did not have the commercial driver’s licenses (CDLs) required to
operate tractor-trailers.
Penske had a decision to make: hire an entirely new group of truck drivers and lose the knowledge base and customer
service experience of the current drivers or invest the money to train the existing drivers. In a move contrary to
industry norms, Penske Logistics decided to spend the money to train its existing drivers.
To accomplish this safely, Penske took full advantage of its existing relationship with Smith System, a leader in
professional driver training. The training was delivered in multiple formats, including classroom, demonstration,
hands-on and online. To ensure the key elements of this training are solidified, seasonal customized “refreshers”
are provided annually for each driver. Through this initiative, Penske was able to meet Wawa’s needs in terms of
transportation logistics while still maintaining the high quality of customer service that its drivers already provided.
Today, the products distributed via the Fresh Channel impact about 40 percent of store sales, consisting of about
5 percent in discrete item sales (i.e., donuts, pretzels, prepackaged salads and sandwiches), and about 35 percent
in the sales of bagels, rolls, flatbreads, etc., that are used to create built-to-order sandwiches and Wawa’s signature
hoagies.
F
Wawa and Penske’s relationship began in 1998 when Penske began transporting donuts for Wawa. At that time,
Penske used a fleet of box trucks to service each Wawa store.
In 2007, Wawa began looking at possible vendors to support a new initiative called Fresh Channel. The Fresh Channel
distribution network was intended to streamline the shipments of fresh food and commissary products that were
going to each of Wawa’s stores. At the time, several different vendors had trucks going in to the stores at different
times to drop off products. Penske was ultimately chosen as a partner through a Request for Proposal (RFP) process
that considered multiple companies.
Wawa’s decision to partner with Penske necessitated changes on the part of Penske’s trucks. While box trucks had
worked previously for doughnut deliveries, the new routes required the use of tractor-trailers. This presented a
challenge for Penske, as its current team of drivers did not have the commercial driver’s licenses (CDLs) required to
operate tractor-trailers.
Penske had a decision to make: hire an entirely new group of truck drivers and lose the knowledge base and customer
service experience of the current drivers or invest the money to train the existing drivers. In a move contrary to
industry norms, Penske Logistics decided to spend the money to train its existing drivers.
To accomplish this safely, Penske took full advantage of its existing relationship with Smith System, a leader in
professional driver training. The training was delivered in multiple formats, including classroom, demonstration,
hands-on and online. To ensure the key elements of this training are solidified, seasonal customized “refreshers”
are provided annually for each driver. Through this initiative, Penske was able to meet Wawa’s needs in terms of
transportation logistics while still maintaining the high quality of customer service that its drivers already provided.
Today, the products distributed via the Fresh Channel impact about 40 percent of store sales, consisting of about
5 percent in discrete item sales (i.e., donuts, pretzels, prepackaged salads and sandwiches), and about 35 percent
in the sales of bagels, rolls, flatbreads, etc., that are used to create built-to-order sandwiches and Wawa’s signature
hoagies.
F
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