Prompt Hold Release - ensure your Receiving team quickly handles and updates the Advanced Exchange customer record to release the obligation on the customer’s credit card. Ensure good data communication with your Returns processing partner, so customer service issues do not arise due to slow or unmatched transactions. In situations where the customer calls and believes they should not have been charged, enable customer service to immediately satisfy the customer with a credit, then have your collection team validate that the customer actually returned the defective unit.