Hi there,
Thanks for your email.
Please return the case to our office in Hong Kong, We can surely exchange the case with you. Please kindly put down the order number # on the envelope.
Casetify
11/F Fun Tower,35 Hung To Road,
Kwun Tong, Kowloon,
Hong Kong
Please notice that the iPhone 6 Plus / 6S Plus New Standard Case is currently in the process of undergoing quality checks. The ship time has been postponed. The estimated ship time of your replacement is updated as Late December and USD 12.00 will be charged for you re-shipping costs