The hotel industry has become increasingly competitive as it reaches life-cycle
maturity and the world economy falters. In this environment, creating and maintaining
customers‘ brand loyalty is an important strategy to maintain a competitive advantage.
Despite the notable impact that brand loyalty has on business performance, research appears
to be divided in understanding brand loyalty. The purpose of this study is to gain an
understanding of the dimensionality and determinants of brand loyalty. Further, this study
examines the effect of brand of origin (international and domestic brands) on brand loyalty
and its determinants in the Indonesian hotel industry context.