We refer to the above matter and wish to extend our sincere apologies to your good company for the extended period taken in the departure and arrival of your shipment due to
berth congestion, encountered by the vessel at the previous ports of calls Bangkok Port Name Congestion) respectively during the voyage.
We do express our sincere apologies for such an unexpected event. However, the tentative schedule of are “YM HARMONY”V.254S estimate as following, and please re-check her actual arrival and departure time before proceed any documents both bounds.
“YM HARMONY”V.254S Estimate to Departure Bangkok , 11 October 2016.
* Above schedule is subject to change with or without prior notice. *
Please be advised that the initial shipment arrival date provided, like any other shipment, was on the basis of “ESTIMATE TIME OF ARRIVAL / DEPARTURE”. There was no specific instructions or agreement for the shipment arrival and departure date.
We do understand the inconvenience caused as a result. Despite the occurrence of this unexpected event, we maintain that we have in the past, able to provide efficient and reliable services to meet all our customers’ needs. As such, we trust that you will readily view this incident in isolation that cannot possibly represent the commitment and customer-orientated mission which RCL represents.
We appreciate your support of RCL thus far and thank you for your kind understanding in the above matter. We trust that we can still continue to look forward to your invaluable support in the near future with a view to enhancing and strengthening our business ties to a higher realm