Thank you for the explanation, you have nothing to worry about our partnership. I know that the requirements are documentary and it must be complied. Just happened that the client is quite impatient with the situation.
If I may suggest, kindly explain properly to Khun Pym the situation, as I already informed the Embassy here that we handled many HHG for their high officers and we received no complaint such like this.
Please give this shipment your preferential attention so we can deliver it to her at the soonest the shipment arrived BKK.
Keep us posted on the progress. Many thanks,