corporate impact. It took a while and a political solution had to be found. It meant
a premium service for head office users and an establishment of a permanent IT
presence in the executive building (even though the two technicians who staffed
it were often unoccupied). A new training regime was established – one-to-one
training for everybody over a certain rank, so they would not have to face the
embarrassment of showing their IT-illiteracy in a classroom of lower-ranking
employees. And the appearance of discreet but insistent posters all over the
building bearing the legend ‘Save money – call the helpdesk first.’