You are visiting 'The Pop in Shop' convenient store on Bentley Road, Saldringham this morning. You have a friendly relationship with the proprietor, Ellen Gurty. Ellen has a regular order for a large number of your stationary lines such as pens, pencils, notepads, paper, wall tack, and clear tape. However Ellen is grumbling today as trade hasn't been brilliant for her of late and one of your rival suppliers, MoreThanPens Direct, has approached her with a great introductory deal on stationary. They are a specialist office goods supplier and are usually more expensive than Handy Goods, although the quality of their products is also slightly superior. The deal that MoreThanPens have offered Ellen is a bargain and she has told you today that she has been sorely tempted.