10. Standard Clause is any regulations or provisions and conditions
unilaterally prepared and predetermined by the entrepreneurs in
the form of a document and/or an agreement which is binding and
must be met by the consumers.
11. Consumer Dispute Settlement Agency is an agency responsible for
handling and settling the disputes between entrepreneurs and
consumers.
12. National Consumer Protection Agency is an agency established to
help develop consumers’ protection.
13. Minister is a minister whose scope of duties and responsibilities are
within the field of trading.