Knowledge leads to organisational value when it is used to effectively make decisions, solve
problems, and produce effective performance. Thus, successful application of knowledge during a knowledge transfer process usually results in one or more of the following
B reduced errors (e.g. by not repeating mistakes);
B improved quality (e.g. by using best of breed practices);
B speeding up decision making (e.g. by getting better cross-functional coordination);
B lower costs (by quickly identifying expertise) or provide value for money;
B speeding up training (e.g. by attending to common mistakes and learning from best
practices); and
B learning and innovation.