tony was appointed as the HR manager for tangerine center Sdn Bhd,a beauty center that catered solely to ladies in the town of Kuantan. the beauty center was doing well and the number of clientele was rapidly escalating.the growth was expected to continue and plans were being made to expand the center.this expansion concerned tony.in the previous year itself,tony had struggled to recruit enough qualified job applicants.he knew that the new expansion would intensify the problem.at that time,the beauty center employed locally certified beauty therapists who only held the malaysia JPK (SKM) tahap III certificate.