Service Manager
The service manager is responsible for the operation
of the entire service department at a large dealership
or independent shop. Normally, customer concerns
and complaints are handled by the service manager.
Therefore, a good service manager has good people
skills in addition to organizational skills and a solid
automotive background.
In a dealership, the service manager makes sure
the manufacturers’ policies on warranties, service
procedures, and customer relations are carried out.
The service manager also arranges for technician
training and keeps all other shop personnel informed
and working together.