Given the immateriality of the service, its consumption is performed at the same time as its production.
Therefore, the customer can intervene at any time during the training process, hence the importance of partnerships
to the success of training and achievement of objectives. The issue of partnership should not be limited only to
customers, but must also be extended to professionals and other training organizations. In this context, CFMOTI
must ensure the predisposition of human and material resources needed to support these actions.