Families keep arrangements of cherished items, such as photos
and souvenirs grouped together on the mantelpiece, which give
meaning and a sense of personality to people’s homes. This project
started from the brief ‘find new ways in which ICT media services
can serve social and affective contact in families’. The process consisted
of three main phases: exploration, conceptualization and
refinement, each phase involving users, which were families living
in the South-East England