Dear anushida,
Greetings from Expedia.Thailand!
This is in reference to our telephonic conversation, in regards to a cancellation request, for the below mentioned reservation:
Itinerary number:118123651885
Booking ID: 547965971
Main contact: Gerd M Thiele
Check in: 09 JUL 2015
Check out: 15 JUL 2015
As discussed, please be informed that guest has requested to cancel the above said reservation due price issue as the guest is elderly so made an error .
We understand hotel policy, however for gesture, we will appreciate if you look into the matter and waive off the penalty on this cancellation and authorize us to process refund to the guest. Guest business is valued to us and our endeavor should be of the best service to the guest all times.
Your kind co-operation and understanding in this matter will be highly appreciated. Please revert with confirmation.
Regards,
Pranab
Expedia Thailand .
Dear anushida, Greetings from Expedia.Thailand! This is in reference to our telephonic conversation, in regards to a cancellation request, for the below mentioned reservation: Itinerary number:118123651885 Booking ID: 547965971Main contact: Gerd M ThieleCheck in: 09 JUL 2015 Check out: 15 JUL 2015As discussed, please be informed that guest has requested to cancel the above said reservation due price issue as the guest is elderly so made an error . We understand hotel policy, however for gesture, we will appreciate if you look into the matter and waive off the penalty on this cancellation and authorize us to process refund to the guest. Guest business is valued to us and our endeavor should be of the best service to the guest all times. Your kind co-operation and understanding in this matter will be highly appreciated. Please revert with confirmation. Regards,PranabExpedia Thailand .
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