SGS inspectors supervised the vessel
loading in Indonesia and the discharging
inspection in Mozambique. Every step
of the loading and discharging operation
was followed, checked and documented
by SGS specialists. Available in all main
ports around the globe, they understand
the operations and regulations as well
as speaking the local languages. The
loading of each truck was supervised by
SGS to verify that the quantities were
correct and that the products were in
good condition prior to transportation
inland. Unfortunately, en route to the
final destination, Zambia, one truck was
involved in an accident in Harare and lost
more than 23 tons of the product, RBD
Palm Olein, that it was carrying.
RISK MANAGEMENT ASSISTANCE
SGS helped the client to claim a refund
on the value of the goods lost, by
handling all the administrative formalities
with the underwriters relating to the
Marine Insurance. One important aspect
of this was the determination of the
exact loss in terms of value.
Our Guarantee Services team assisted
the client in gathering all necessary
documents such as commercial
invoices, Affidavit (police report) and
Letter of Protest in order to finalize the
Marine Claims and other settlement
procedures as soon as possible.
The Letter of Protest was as important
as the final Marine Claims as it served
notice on the contractual land carrier for
all damages that were suffered. Even
though the road accident was attributed
to a third party‘s truck liability, it was
important that the land carrier was put
on notice by our client. It was expected
that the carrier would pass the liability
on to the party responsible for the
accident. Once this was completed,
SGS finalized the Marine Claim and
addressed it to the underwriters for
them to adjudicate on the claim made by
our client.
SGS INVOLVEMENT/BENEFITS OF
GUARANTEE SERVICES
Our client was very satisfied, as they
were not troubled by time-consuming
administrative tasks and in a short
period of time they were refunded the
value of the product that was lost. SGS
was able to complete the administration
quickly and efficiently as part of the
process of achieving full compensation.
“We were happy to provide a full
solution in terms of risk management
for our customer in this case,” said
Patrizia Weber, Administrative Manager
for Guarantee Services. “To be able to
provide such innovative and far reaching
protection has enabled a successful
outcome for all parties involved in
the transaction and for a reliable
continuation of the business”