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The TOM Team (TOM Customer Support)
Apr 9, 12:32
Hello!
I’m Scott from Tokyo Otaku Mode.
Thank you for contacting us!
I sincerely regret to inform you that as a matter of policy, we are unable to accept cancellations for pre-orders.
This information should be included on pre-order product pages, alongside other relevant information concerning pre-orders from the TOM Premium Shop, and in our FAQ: http://t-otaku-m.com/1DLOuur
Please accept our humble apologies for any inconvenience this may cause.
We truly appreciate your choice to support the TOM Premium Shop.
Please feel welcome to contact me at any time if you have questions, feedback, or concerns about this matter or anything else at all.
- Scott and the TOM Team
Let's Enjoy OTAKU Life