Reserved Seat Limited-Express Tickets must be collected by 9:00 p.m. (21:00, Japan Standard Time) on the day before departure (tickets cannot be collected on the departure day). If reserved tickets are not collected, they will be automatically cancelled and cancellation fees will be charged.
Even in cases where your flight is delayed, if you do not collect your ticket before the designated time and date, a set cancellation fee will be applied and the reservation will be cancelled.
Cancellation fees are applied 310 yen for 1 seat. Holders of the excursion type pass, JAPAN RAIL PASS or JR EAST PASS, are also liable to pay cancellation fees if their reservations are cancelled.
(Example)
September 30th Departure date → Tickets must be collected by 21:00 (9:00 p.m.) on September 29th. (all times and dates are Japan time)