This paper represented the development of the Question Answering System for the help desk in the Telecommunication Business . To assist users who need information or guidance on troubleshooting performance problems . This paper work in presentation to increase the performance of the response processing by using the maximum entropy model which is a technique to the statistics for the application of the system processes the answer to be able to extract a word or phrase to match the type of the answer is the most accurate by performing the experiment with 4 types of questions .