Case Study chapter 7 One of banquet management team, ABC hotel visited XYZ office yesterday, Khun Sutisa Marketing Manager gave the feedback of her group after finishing setninars at ABC hotel last week The information that her described as following: Her management team concemed about company's tame. She repeated us many times that please do not call the wrong tinme However, our staff called her company's name to comparative name. was not only one time but twice or third time that called the wrong name. After that he contacted our staff to be aware of this matter From her perspective, she felt that our staff was aice and helped her uroup as much as they can but our team probably had not a good communication to inform other departments We had already confirmed 16 twit bedrooms and check in time at 2 pm on that day, rooms were available nearly 30 p m. and all key cards and name were in a mess. Also, her group got only 29 rooms The reat was king bedroom. She felt that her twin bed was which had event at the same day and it taken by another group socrued that her group was a second priority