The evidence acquired from the end-customer showed that the supply chain consistently met the specifications and the quality criteria. The third attribute of the consumer value was cost efficient purchase of the raw material. This was, also, being measured through independent third-party monitoring of the procurement of the top 40 products (these 40 lines included the pork products).
The fourth aspect of the consumer value was on-time/in-full (OTIF) delivery into the canteen.