Before signing the shipment’s Bill of Lading, each bag and / or pallet must be inspected. Look for torn or broken bags and ensure every bag and pallet is accounted for. You can use as reference the pallet contents sheet attached to each pallet. The easiest way is to look over the products as they are being unloaded, but if more time is needed to double check, the driver must wait!
If any problems arise:
First, please note how many bags are missing or broken (or any other circumstances) on the Bill of Lading before signing it.
Call Castle Malting® at + 32 (0) 87 480883 within 72 hours to report any issues. A freight claim may need to be filed on your behalf, and for this purpose the problem must be noted on the Bill of Lading. Please make sure any employees involved in unloading malt follow this procedure.
Malt Storage
Castle Malting® supplies malt that is insect free. However, once the product leaves our plant, it is beyond our control. We recommend the following preventive measures:
Inspect the malt storage area at regularly scheduled intervals. This is of particular importance when the room temperature is above 20° C or 64° F.
Malt should be stored in a clean, cool (< 22 °C), dry (< 35 RH %) and pest-free area.
To reduce the likelihood of insect activity, you may choose to fumigate the malt and the storage area periodically.
If good storage conditions are observed, we recommend using all whole kernel products within 18 - 24 months from the date of manufacture and all milled products within 3 months.
Malt Analysis Reports
Malt analysis reports related to your orders are available in the Services section of our website (page Malt Analysis)