For new employees, understandings about an organization’s quality philosophies and efforts change over time.
New employee orientation training is an important venue for addressing this issue. What is learned in orientation,
however, does not all stay with the new employee once that employee is on the job. One of the major reasons for
this is related to the ideal versus the reality. Landau et al. (2006) note that there can be gaps between an
organization’s vision and its actual operating conditions. It is very possible that new employees did not find the
organization’s quality beliefs and efforts within their respective departments and units as described in the training
program. It is not uncommon that new employees find themselves in situations where they receive training, return tp
their workplace, and are told that things do not work that way (Azevedo & Akdere, 2005).