Dear Mr. /Mrs. Adisorn
Thank you for contacting Dell Technical Support.
Regarding on your Case Number: 931244143, Service Tag 191XQ02, we regret to inform you that there will be a delay in your service repair due to unavailable parts. There is not estimate time arrival at this moment of time. Once the parts are available, our Dell Onsite Engineer will give you a call to schedule the service appointment as soon as possible.
We apologize for the inconvenience caused.
Please feel free to contact Case Owner if you have any inquiry. Direct email is sateemuema_aneesah@dellteam.com