This stuff is a little too smooth for a lot of our likings. You start to look around, and a lot of
managers have looked up and saw the volume of instant messaging going on inside their
organization and said, “What is this thing and why is everyone spending all day doing it?”
We recently just turned off a lot of IM inside HBS. There are security problems. But
fundamentally it’s a little bit like crack inside an organization. People just use this stuff a lot.So this stuff tends to go over like gangbusters.