Dear All,
As informed to WA last week, we must review and revise procedure for customer complaint.
At least, form to be filled is not update enough to what we are doing.
By the way, I would like to share team to see process mapping of customer complaint handling process that we worked in 2010. Focusing is to promote fast response to customer and our full integration of cross-functional team to speed up process of finding out root cause, corrective and preventive action. Let's review it together with your action to revise procedure as well.