During the past couple decades, the Thai bureaucratic paradigm has been changed by the influence of good governance, NPM, and the utilization of private sector management tools. Public services have been provided not only for government necessities but also citizens’ wants and needs. Public service users are customers and citizens of the state rather than clients or constituents who always need government support. Citizen-centered government has been the new paradigm of government officials and public administration, instead of the traditional bureaucratic system.
However, the performance of the public sector has not been widely studied. The application of NPM and Marketing in the Thai bureaucratic system has not led to sufficient responsiveness to citizens’ requirements. There are not many systematic or academic studies on theories and practices relating to NPM and Marketing. This study attempts to fill this gap.