One aspect that we observed with special attention was the
usage of tools by different IT architects. Therefore, we first had
one category called ‘‘Tools’’ to assign all related excerpts, but then
we noticed the need to create a different category for assigning
excerpts about documentation, which was named ‘‘Documentation’’.
During axial coding it was possible to relate both categories,
and then in selective coding we associated this relationship with
our main category according to our theory. Broadly speaking, our
results suggest two aspects. First, the observed organizations tend
to use a mix of tools, usually very simple ones. And second, the
documentation produced in these organizations tends not to be
very formal. In the rest of this section, we will focus on aspects that
illustrate the problems faced by IT architects because the tools they
use do not support important aspects of their work.