Q3. Is training program helpful for the hotel industry to measure the actual performance of workers?
Madam Faiza Shakeel
Yes off course. In the hotel industry behavior of the staff with the customers is the key component. When the staff is courteous and will have the knowledge of dealing their actual performance enhanced.
Mr Altaf Hussain
As hotel industry it is all about services and we deal with human beings, training help the workers to improve their performance. Feedback shows trained staff is far better than UN trained staff.
Discussion
The feedback of the managers clearly shows that training is an important part of the hotel industry and without training the hotel industry is noting.