This mixed-method study revealed accelerated RN-to-BSN (bachelor of science in nursing)
students' levels of satisfaction with a wide range of college services in a small university. Building
on seminal research on the topic [Boylston, M. T., Peters, M. A., & Lacey, M. (2004). Adult
student satisfaction in traditional and accelerated RN-to-BSN programs. Journal of Professional
Nursing, 20, 23–32.], the Noel-Levitz Adult Student Priorities Survey (ASPS) and qualitative
interview data revealed primary factors involved in nontraditional (adult) accelerated RN-to-
BSN student satisfaction. The ASPS assesses both satisfaction with and importance of the following
factors: academic advising effectiveness, academic services, admissions and financial aid
effectiveness, campus climate, instructional effectiveness, registration effectiveness, safety and
security, and service excellence. Of these factors, participants considered instructional
effectiveness and academic advising effectiveness as most important and concomitantly gave
high satisfaction ratings to each. In contrast, convenience of the bookstore, counseling services,
vending machines, and computer laboratories were given low importance ratings. The
participants cited convenience as a strong marketing factor. Loss of financial aid or family crisis
was given as a reason for withdrawal and, for most students, would be the only reason for not
completing the BSN program. Outcomes of this investigation may guide faculty, staff, and
administrators in proactively creating an educational environment in which a nontraditional
student can succeed. (Index words: Adult student satisfaction; Accelerated RN-to-BSN program;
Noel-Levitz Adult Student Priorities Survey; RN-to-BSN; Nontraditional students) J Prof Nurs
24:285–95, 2008. A 2008 Elsevier Inc. All rights reserved.
This mixed-method study revealed accelerated RN-to-BSN (bachelor of science in nursing)
students' levels of satisfaction with a wide range of college services in a small university. Building
on seminal research on the topic [Boylston, M. T., Peters, M. A., & Lacey, M. (2004). Adult
student satisfaction in traditional and accelerated RN-to-BSN programs. Journal of Professional
Nursing, 20, 23–32.], the Noel-Levitz Adult Student Priorities Survey (ASPS) and qualitative
interview data revealed primary factors involved in nontraditional (adult) accelerated RN-to-
BSN student satisfaction. The ASPS assesses both satisfaction with and importance of the following
factors: academic advising effectiveness, academic services, admissions and financial aid
effectiveness, campus climate, instructional effectiveness, registration effectiveness, safety and
security, and service excellence. Of these factors, participants considered instructional
effectiveness and academic advising effectiveness as most important and concomitantly gave
high satisfaction ratings to each. In contrast, convenience of the bookstore, counseling services,
vending machines, and computer laboratories were given low importance ratings. The
participants cited convenience as a strong marketing factor. Loss of financial aid or family crisis
was given as a reason for withdrawal and, for most students, would be the only reason for not
completing the BSN program. Outcomes of this investigation may guide faculty, staff, and
administrators in proactively creating an educational environment in which a nontraditional
student can succeed. (Index words: Adult student satisfaction; Accelerated RN-to-BSN program;
Noel-Levitz Adult Student Priorities Survey; RN-to-BSN; Nontraditional students) J Prof Nurs
24:285–95, 2008. A 2008 Elsevier Inc. All rights reserved.
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