Client service information
We value your compliments, complaints and suggestions. Your compliments let us know where we are performing well and your complaints and suggestions help us improve the services we provide.
In Australia you can call the Global Feedback Unit on 133 177 between 8:30 am and 4:30 pm Monday to Friday. Further information on our Client Service Charter and how to make a compliment, complaint or suggestion is available at www.immi.gov.au/myvisa/feedback
Contacting this processing office
We prefer contact with this office concerning your application to be electronic via our website. We try to respond to all online enquiries within seven (7) working days.
Please visit our website available at www.immi.gov.au/myvisa/contact Yours sincerely
Ana GRGIC
Position Number: 00002502
Counter Officer
ACTRO Client Services, Temporary Visa & Citizenship Branch Department of Immigration and Border Protection
Please note the original of this letter including attachments was sent to: Adam Yao Guo CHEN
ADAM.CHEN@AUSTREND.COM.AU