We think customer Our people will set the standard and
through them we will deliver world-leading customer service.
To continue our success, we need to be clear about what sets us apart.
• We keep promises – always doing what we say we will do;
• We look the part – our style is contemporary and understated;
• We do things properly – doing the right things for the right reasons and
to a high standard;
• We find solutions – solving any problems inventively and working flexibly within a
framework; and
• We treat everyone as an individual –respecting differences and adding a personal
touch to make everyone feel valued