Aside from giving scores on various questions, respondents were also asked to comment on the following areas of building performance: thermal comfort, indoor air quality, noise, light, design and lifestyle. Where appropriate, these comments will be used to add robustness to questionnaire scores.
Paper or online questionnaires were delivered to 953 dwellings in four towers, with 165 residents responding (17.3 per cent). Data were collected between February and May of 2013, and was done either be delivering a paper copy directly to their dwelling door, or by having the property manager use the building’s emailing system to send a URL for the questionnaire to all residents. The decision of whether to use a paper or an online questionnaire rested with the property manager and the condominium board. Both versions of the questionnaire were identical.